Avia device LED status guide

What stable, blinking, or missing indicator lights mean, and what to do for each.

The Avia device uses indicator lights to confirm whether it is powered on and connected correctly. During installation or troubleshooting, checking the lights helps identify whether the device is ready, still connecting, or needs further support.

What to check

After connecting the Avia device to power and internet, check the indicator lights. In a normal setup, the lights become stable after the device finishes starting up. If one or more lights are blinking, off, or not becoming stable, the device may still be connecting or may need troubleshooting.

Stable lights

Stable lights indicate the device is powered and connected correctly. Continue with device registration or the next setup step.

Blinking lights

Blinking lights may mean the device is still starting up, connecting to the network, or unable to complete the connection. If the lights continue blinking for more than a few minutes, check:

  • The device is connected to power

  • The Ethernet cable is properly connected, if using Ethernet or PoE

  • The PoE switch or injector is powered, if using PoE

  • The Wi-Fi network is available, if using Wi-Fi

  • The device and phone are on the same network during setup, if using the mobile app

No lights

If no lights appear, check the power source.

If using a DC adapter:

  • Confirm the power adapter is plugged in

  • Try another power outlet if available

If using PoE:

  • Confirm the switch supports PoE

  • Make sure the cable is connected to a PoE-enabled port

  • If using a PoE injector, confirm the injector is plugged into power

Need help?

If the device lights do not become stable after checking power and network, contact Avia support at avia.support@retailogists.com and include:

  • Store name

  • Device serial number

  • Connection method: Wi-Fi, Ethernet, or PoE

  • Whether the lights are stable, blinking, or off

  • A photo or short video of the device lights, if possible