Avia device not found in the app
What to check when the app scans but can't find your device.
This applies to Wi-Fi setups using the Avia mobile app (PoE and Ethernet setups don't use the app). If the app scans but doesn't find your device, the cause is almost always network-related. The app finds devices over the local network, not Bluetooth: your phone and the Avia device must be on the same network at the same time.
What to check first
Device is powered on: the LED should be active
Phone is on the same network the Ethernet cable is connected to
Tip: Disable mobile data while scanning. Some phones silently fall back to cellular even when Wi-Fi is connected, which puts the phone on a different network than the device.
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Need help?
If the app still cannot find the device after checking power, network connection, and phone connection, contact Avia support at avia.support@retailogists.com and include:
Store name
Device serial number
A screenshot of the app screen
Whether the device lights are on, blinking, or off