Setting up a store in Avia

Assign your device to the right store with the correct serial number, height, hours, and Shopify link.

Before Avia can show accurate store data, each device must be assigned to the correct store location. This setup connects the physical Avia device to the right store, so traffic data, sales data, and opening hours are matched correctly in the dashboard.

Before you start

  • Access to the Avia app for Shopify (or the Avia portal for non-Shopify merchants)

  • The correct store location

  • The Avia device serial number

  • The store opening hours

Step 1: Add the store location

Go to Store Management and add the store location.

Info: On Shopify, Avia already has your location information (including addresses) from your Shopify account, so locations don't need to be created one by one. Merchants not on Shopify create each location manually in the Avia portal.

Adding a store location in Store Management

Make the store name clear and easy to recognize, especially if your account has multiple locations, e.g. "Paris Store", "London Soho", "New York Flagship". Clear names help avoid assigning a device to the wrong store.

Step 2: Add the device serial number and height

After creating or selecting the store, add the Avia device serial number under the correct location. The serial number links the physical device to the store in Avia. This is also where you enter the device's installation height; once serial number and height are saved, calibration runs automatically, no mobile app needed.

Adding the device serial number

Warning: Make sure the serial number is entered correctly. If the wrong serial number is added, traffic data may not appear under the correct store.

Step 3: Configure opening hours

Add the store opening hours for the location.

Configuring store opening hours

Opening hours tell Avia when the store is expected to be open and when traffic should be analyzed. Match the store's actual schedule, including weekday/weekend differences, and choose the correct time zone for the store location.

Step 4: Confirm Shopify connection

If your store uses Shopify, confirm that the correct Shopify store is connected. This allows Avia to combine traffic data from the device with sales data from Shopify. Check that:

  • The correct Shopify store is connected

  • The correct location is selected

  • The Avia device is assigned to the right store

Step 5: Review the setup

Confirm that:

  • The store name is correct

  • The device serial number is correct

  • The installation height is correct

  • Opening hours are accurate

  • Shopify is connected, if applicable

  • The device is assigned to the correct location

If the store, serial number, or opening hours are incorrect, dashboard data may appear under the wrong location or may not display as expected.

Need help?

If you are not sure which serial number to use, or if store data is not appearing correctly, contact Avia support at avia.support@retailogists.com and include:

  • Store name

  • Device serial number

  • Shopify store URL, if applicable

  • A screenshot of Store Management, if available